To Whom It May Concern,
My family & I ( wife & 3 boys 3-11) were in the market for a yacht and had checked around with the local dealers. We were very impressed with the knowledge and attentiveness of the staff at Naos and decided to go with them. I had friends that shared their experiences and issues they had when going through the purchase and after purchase process. With the team at Noas we never had any of those issues.
We started off by researching the various vessels we were considering and then narrowed it down to the Beneteau Sense line. The family liked the open, bright, and well designed features of the Sense, along with the ease of sailing and performance. The staff at Naos listened to what we were looking for, and then worked with us on the pros and cons of each.
With a family of 5, siblings, parents, and friends we decided on the Sense 55. Our primary sales contact was Gunnar. Gunnar is very knowledgeable and always follows up to make sure everyone is satisfied and comfortable. When there was a question he was unsure of he always did the right thing and went to Phillip, Charlie, or Mike in service. Between the team all our questions and concerns were answered. They always followed through on what they said they would with the utmost integrity and thoroughness.
As we approached the final paperwork and delivery they were always on top of things, which was expected. What really sets the team at Naos apart is after the close. Each has been there to share their many years of sailing experience and to teach us all there is to know about our vessel. They have continued to support us with training, are always available to answer questions, and lend support.
With our purchase complete our contingencies were given to Mike to complete. Mike heads the service and maintenance at Naos. He has continued to exceed our expectations with making sure everything is operating as it should be and maintained to exacting standards. Mike, like the rest of the team, is always available to answer questions and help out.
It is truly rare to find the level of service and expertise that Naos has. It is rare I would feel comfortable recommending a purchase to someone, let alone the purchase to the magnitude a yacht can be. I can say with the utmost certainty that I would recommend Naos without hesitation. I wish them the best and continued success.